Questions, answered straight.

Four plans, sized by fan base: Local is free for up to 1,000 fans; City is $199/month for up to 10,000; National is $1,999/month for up to 100,000; and Global is $19,900/month for up to 1,000,000. Extra fans beyond your limit cost $0.02 each ($0.01 on Global). Full details on the pricing page.

Every core feature: the full club dashboard, with campaigns, GPS check-ins, venue partnerships, events, team members and analytics, for up to 1,000 active fans. Premium features like the naim AI Assistant and Fan Segments unlock on City and above, and API access starts on National. More on the Local plan page.

naim is an insights assistant for clubs on City plans and above. It watches your club's own data and surfaces twelve types of insight, refreshed hourly: campaign recommendations, timing patterns, quiet fans at churn risk and gaps in your campaign calendar. It also answers plain-English questions about your club's data and sends a weekly digest. naim recommends; your team decides and runs every campaign. More on the naim page.

Living, rule-based groups of fans, available on City plans and above. You define up to 8 conditions from 24 fields, such as points balance, check-in recency and demographics fans have chosen to share, and membership stays current on its own as fan data changes. Segments can target push notifications and export as CSV for your own campaigns. See Fan Segments and targeted push.

Nothing breaks. Extra active fans are billed as overage: $0.02 per fan on Local, City and National, and $0.01 on Global. If you're consistently well over your limit, the next plan can work out cheaper, and your billing page suggests an upgrade once you pass 80% of your limit. More in plan, billing and upgrades.

Yes, always. Fan accounts are free, following a club is free, and there's no fan billing anywhere on the platform. Clubs pay for their plan; fans just show up, take part and earn points. See what fans get.

The main check-in is GPS-based, right in the Game Set Engage app on the fan's phone: no hardware, no printed QR codes, no turnstile scanners. The phone confirms the fan is at the venue and the campaign awards the matching points. QR codes appear in two specific places: partner-venue check-ins, where the fan shows a QR to venue staff for approval, and the dedicated QR campaign type. More on check-ins for clubs.

Yes, for your club's own check-in campaigns, when you turn the home tier on. Clubs usually reward being at the stadium with the most points, watching at a partner venue with fewer, and checking in from home with the least; the exact values are yours to set per campaign. Partner-venue check-ins are the exception: they're checked against the venue's own location, because the venue pays for people who actually walk in. Ideas for engaging fans during live broadcasts.

Yes. Every check-in campaign records who checked in and where they were watching, at the stadium, a partner venue or home, so attendance builds up match by match without turnstile data or paper registers. Your dashboard shows participations, repeat attendees and a check-in heatmap, and you can download any fan's participation history as a CSV. See campaign analytics and reports.

Points fans earn by taking part: checking in, answering surveys, joining campaigns. Each fan builds a points balance with each club they follow, which feeds the club's top-fans ranking in the dashboard, and points are what fans bid in auctions. Points aren't money and can't be bought. See understanding your fans.

Yes. Campaigns award points, each fan builds a running total with your club, and your dashboard ranks your top fans. You can also let fans spend points, for example bidding in an auction for signed kit or unlocking a deal code, so loyalty turns into rewards without handling cash. See how fan reports work.

No. Points are lifetime, and seasons organise your campaigns and events rather than resetting anything, so a loyal fan's total carries forward year after year. New campaigns and events file themselves into the season whose dates cover them, and deleting a season never deletes what's inside it. See seasons explained.

Check-ins are GPS-verified against the campaign's location and radius. On top of that, each fan account is bound to a single device, and a phone can only be the registered device of one account, so one handset can't farm a campaign through a stack of sign-ups. Partner-venue check-ins add a person to the loop: the fan has to be at the venue, and staff approve the check-in in front of them. More on location-verified check-ins.

Yes. The fan experience lives in the Game Set Engage mobile app: signing up, following clubs, joining campaigns and GPS check-ins all happen there. Clubs and venues don't need to install anything; they run everything from the web dashboard. More about the fan app.

Up to three clubs at a time, and following is always free. Each club relationship is separate, so points earned with one club stay with that club. Leaving a club frees the slot straight away, so a fan can pick someone new immediately. The points they built up stay banked with the club they left, but they can't follow that same club again for 90 days. See what fans get.

A fan account is tied to one phone, the one it was first set up on. That's what stops a single handset running a stack of accounts, and it's checked whenever a fan checks in or joins a campaign. Changed phones? The account can be moved across from the app: two moves are allowed in any 12-month period, and the original setup doesn't count against that. More about the fan app.

At least 13 in the US and UK, and at least 16 in the EU. For youth and junior clubs that usually means the fans are parents, family and supporters in the stands, not the young players themselves. See the fan terms.

Local partner venues are the clearest new line: cafés, restaurants and sports bars near campus sign up, partner with your program, and join your campaigns. You set a fee on every confirmed partner-venue check-in and offer redemption, keep 70 to 90% of it depending on your plan, and Game Set Engage invoices the venues monthly. It's money that doesn't come out of ticket sales. See college athletics.

Game Set Engage doesn't integrate with any ticketing or POS system, so it isn't pulling from data you already have. Every check-in belongs to a signed-in fan, including students, alumni and families who check in at a partner venue, or from home if you turn that on, instead of buying a ticket. Over a season that builds a fan list your ticketing system was never going to show you.

Partner venues aren't only bars. Cafés, restaurants, coffee shops and other local businesses can all partner. Your program approves each venue that asks to partner, and once approved, a venue can join any of your check-in campaigns. Unless you switch it off, you also approve each venue offer before fans see it. Game Set Engage doesn't run an age check at check-in, so if your fan base includes under-21 students, approve venues and offers with that in mind. Under our fan terms, fans in the US must be at least 13.

Game Set Engage has no fields for grades, student IDs or academic records. Fans sign up in the app themselves. If your program would rather create accounts from its own records (National and Global plans), check that with your compliance office first. More on college athletics.